Customer Service

  1. Provide the customer with basic maintenance instructions and direct them to detailed maintenance instructions.
  2. Have the sign-off sheet for the manual, explanation of maintenance procedures and verification of impeccable condition of the bikes confirmed by the customer when handing over the goods. A copy of the confirmation should be counter signed by yourself and a copy of the confirmation should also be left with the customer.
  3. Repairs must only be carried out by manufacturer authorized service technicians.
Parent topic: Assembly Procedure