Troubleshooting - Wireless Charger

A blue LED indicator is located on the front of the wireless charger rack. Reference the table below for description and LED indicator status.

Status Description LED Indicator
Start Up Console is powered ON. ON
Standby Charger is waiting for a device to be placed on. OFF
Charging Charger is currently charging a correctly placed device. ON
Charge Complete Charger completed charging a device. ON
Charging Error Possible Errors:
  1. A foreign object (RFID card, magnets, metal objects, etc.) is detected on the charger coils.
  2. The phone case is too thick.
  3. Wireless charger is damaged.
Corrective Actions:
  1. Remove foreign object from wireless charger. Reposition your phone.
  2. Remove the phone case. Place phone on wireless charger.
  3. Contact Life Fitness Customer Support Services.
OFF

Mechanical Issues

Probable Cause Corrective Action
Cable between wireless charger PCB and console tablet PCB is disconnected or damaged. Reconnect cable correctly, or change if damaged.
Wireless charger PCB / module is damaged. Replace wireless charger PCB / module.

Software Issues

Probable Cause Corrective Action
Phone is not compatible for wireless charging. Check if phone supports Qi wireless charging.
If Qi wireless charging compatible, check if phone settings is in OFF position for this type of charging. Switch to ON setting if it is OFF.
Manger settings in the console has Qi Wireless charging turned off. Access manager settings in the console and turn charging to ON.