Troubleshooting - Heart Rate Reading

Heart rate reading is initially detected and functioning normally but then is lost.

Probable Cause Possible Solutions
Use of personal electronic devices, such as cell phones and portable MP3 players, causes external noise interference. Remove the source of noise or reposition the exercise equipment.
Equipment is in close proximity to other sources of noise such as audio/video equipment, fans, two way radios, and high voltage/ high current power lines.

Heart rate readings are abnormally elevated.

Probable Cause Possible Solutions
Television sets and/or antennas, cell phones, computers, cars, high voltage power lines, motor driven exercise equipment , and another heart rate transmitter within 3 ft. (0.9 m) generate electromagnetic interference. Move the product a few inches away from the probable cause, or move the probable cause a few inches away from the product, until the heart rate readings are accurate.

Heart rate reading is erratic or absent entirely.

Probable Cause Possible Solutions
Belt transmitter electrodes are not wet enough to pick up accurate heart rate readings. Wet the belt transmitter electrodes (see The Optional Polar® Telemetry Heart Rate Chest Strap).
Belt transmitter electrodes are not laying fl at against the skin. Ensure the belt transmitter electrodes are laying fl at against the skin (see The Optional Polar® Telemetry Heart Rate Chest Strap).
Belt transmitter needs cleaning. Wash the belt transmitter with mild soap and water.
Belt transmitter is not within 3 ft. (0.9 m) of the heart rate receiver. Make sure the chest strap transmitter is within 3 ft. (0.9 m) of the heart rate receiver.
Polar® telemetry heart rate chest strap battery is depleted. Contact Life Fitness Customer Support Services for instructions on how to have the Polar® telemetry heart rate chest strap replaced.
Polar® telemetry heart rate chest strap did not lock in with the heart rate receiver.

Make sure the Polar® telemetry heart rate chest strap is properly attached to the user’s chest and move closer to the heart rate receiver inside the console. Wait up to 10 seconds for the heart rate to display on the console. The overall range of the heart rate strap is approximately 3 ft. (0.9 m) after it communicates with the receiver. The strap must be 1.5 - 2 ft. (0.5 - 0.6 m) away from the receiver in order to start communicating. When the display shows a heart rate value stay within 3 ft. (0.9 m).

Notes:

  1. Ensure proper adherence of the Polar telemetry heart rate chest strap to user’s chest.
  2. Ensure proper conductivity between the electrodes and user’s chest.
  3. If needed, use the Polar watch to verify chest strap’s operation.
Parent topic: Troubleshooting