Troubleshooting - Life Fitness On Demand+
| Malfunction | Probable Cause | Corrective Action |
|---|---|---|
| On-Demand Workouts / Streaming Interactive Terrains library is not displaying. | On-Demand Workouts / Streaming Interactive Terrains has not been activated. | Activate On-Demand Workouts / Streaming Interactive Terrains via Manager’s Configuration or on Halo.Fitness. |
| Equipment is not connected to the internet. | Check network connectivity in Manager’s Configuration. Use network speed test on console to verify that your facility has 2.5 Mbps of bandwidth per unit. | |
| On-Demand Workouts / Streaming Interactive Terrains videos are lagging or choppy. | Insufficient internet bandwidth. | Disable On-Demand Workouts / Streaming Interactive Terrains on select number of units to reduce bandwidth strain. Refer toMinimum Download Bandwidth Requirements for specifications. |
| Unit requires reboot. | Restart the unit. For optimal functioning, enable Nightly Reboots in Manager’s Configuration. | |
| Poor audio quality. | Weak wired headphone connection. | If using wired headphones, ensure proper connectivity within headphone jack. Small adjustments in jack placement should produce crisp and clear audio. |
| Bluetooth pairing malfunction. | Unpair and repair Bluetooth headphones with the console. Follow the prompts on screen. |