Troubleshooting - Treadmills

Problem Probable Cause Possible Solutions
No Power. Power source is insufficient. Using a voltmeter, verify power at outlet. If no power exists, reset circuit breaker at panel.
Line cord is damaged. Replace line cord. Contact Customer Support Services.
Line cord is improperly seated in socket. Inspect power connection at wall outlet and at machine for proper contact.
Club Series Units Only: You may be in “Energy Saving Mode”. The unit will enter Energy Saving Mode after 5 minutes of inactivity, with a warning at 4:45 that energy saving is about to start. To wake the console, step on the treadmill or push the green “Go” button. When successful, a beep will be heard. The until will take approximately 25 seconds to allow you to start a workout.
Display does not illuminate when machine is powered on. Loose connection at display console or motor control board. Check all electrical connections for proper attachment. Contact Customer Support Services.
Treadmill striding belt slips off-center. Floor surface is uneven. Check levelers and level treadmill. Check striding belt & re-tension as necessary. Refer to Integrity Treadmill Assembly Instructions.
Maximum treadmill speed is reduced. User is pushing striding belt. This occurs when the runner is running faster than the striding belt will travel, with the result of the striding belt being pushed with the runner’s feet. Instruct users not to push striding belt in either direction.
User is stalling striding belt. This will occur with heavier users at lower striding belt speeds. The striding belt will “stall” if the user is traveling slower than the striding belt speed.
Striding belt/deck malfunctions. The deck laminate is worn through or the underside of striding belt is glazed over (hard, glossy). Replace belt and deck. Contact Customer Support Services.
Power source is insufficient. Power source is insufficient.
Rubbing sound comes from underneath treadmill. Foreign objects may be stuck underneath the machine. Inspect underneath striding belt and machine. Remove any debris or objects that may cause interference with the treadmill.
Display does not illuminate when machine is powered on. Loose connection at display console or motor control board. Check all electrical connections for proper attachment. Contact Customer Support Services.