Troubleshooting On-Demand Workouts

Malfunction	Probable Cause	Corrective Action
On-Demand Workouts library is not displaying.	On-Demand Workouts has not been activated.	Activate On-Demand Workouts via Manager’s Configuration or on Halo.Fitness.
On-Demand Workouts library is not displaying.	Equipment is not connected to the internet.	Check network connectivity in Manager’s Configuration. Use network speed test on console to verify that your facility has 2.5 Mbps of bandwidth per unit.
On-Demand Workouts videos are lagging or choppy.	Insufficient internet bandwidth.	Disable On-Demand Workouts on select number of units to reduce bandwidth strain. Refer to On-Demand Workouts Requirements for specifications.
On-Demand Workouts videos are lagging or choppy.	Unit requires reboot.	Restart the unit. For optimal functioning, enable Nightly Reboots in Manager’s Configuration.
Poor audio quality.	Weak wired headphone connection.	If using wired headphones, ensure proper connectivity within headphone jack. Small adjustments in jack placement should produce crisp and clear audio.
Poor audio quality.	Bluetooth pairing malfunction.	Unpair and repair Bluetooth headphones with the console. Follow the prompts on screen.